Your Everyday Professionals

Municipality
Revenue Enhancement

Business
Process Services

Trace
Services

Site
Visitations

Municipality Revenue Enhancement

• Revenue management & collections
• In-house call center setup
• Data clean-up & validation
• Debtor profiling & segmentation
• Customer engagement scripts & workflows
• Skills transfer
• Performance dashboards & reporting
• Compliance with municipal legislation

Business Process Services

• Process mapping & strategy
• Manage your Debtor's book
• SOP development for all departments
• Customer service frameworks
• Query resolution and escalation workflows
• Quality assurance & monitoring
• Productivity tools and performance management
• System setup guidance (CRM, call centre tech)

Trace Services

• Debtor tracing & skip tracing
• Address, contact & employment verification
• High-risk and hard-to-reach account tracing
• Field tracing where required
• Updated data reporting for revenue teams
• Secure and POPIA-compliant data handling

Site Visitations

At NNP we offering Site Visit services at a fraction of a price.

As a customer you get more per account, we provide detailed report that includes:

• Trace report
• Site Visit confirmation
• Detailed report and updated information

When RPC is obtained you get an arrangement document that boosts your collection.

This service is will greatly impact your performance without the multiple calls, sms, and emails that yield no results.