Your Everyday Professionals

Municipality
Revenue Enhancement

Business
Process Services

Trace
Services

Municipality Revenue Enhancement

• Revenue management & collections
• In-house call center setup
• Data clean-up & validation
• Debtor profiling & segmentation
• Customer engagement scripts & workflows
• Skills transfer
• Performance dashboards & reporting
• Compliance with municipal legislation

Business Process Services

• Process mapping & strategy
• Manage your Debtor's book
• SOP development for all departments
• Customer service frameworks
• Query resolution and escalation workflows
• Quality assurance & monitoring
• Productivity tools and performance management
• System setup guidance (CRM, call centre tech)

Trace Services

• Debtor tracing & skip tracing
• Address, contact & employment verification
• High-risk and hard-to-reach account tracing
• Field tracing where required
• Updated data reporting for revenue teams
• Secure and POPIA-compliant data handling